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Privacy Policy

Effective Date: 28/04/2025

Welcome to V | E.
Your privacy is critically important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website [insert website URL], in full compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the ePrivacy Directive.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal data we collect when you:

  • Visit our website

  • Use our services

  • Contact us via forms, email, or phone

  • Interact with our marketing communications

It covers all processing activities where we are the "Data Controller" as defined by GDPR.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Contact Information: name, email address, phone number

  • Payment Information: billing address, credit card or payment details (processed securely via third-party providers)

  • Technical Data: IP address, browser type, operating system, device information

  • Usage Data: pages viewed, time spent on site, interactions

  • Cookies and Tracking Data: collected via cookies and similar technologies

3. How We Collect Your Data

We collect your personal data through:

  • Online forms (e.g., contact forms, newsletter sign-ups)

  • Direct interactions (e.g., customer service requests)

  • Automated tracking via cookies, pixels, and analytics tools

  • Third-party services (e.g., payment processors, analytics providers)

4. Legal Basis for Processing

We process your personal data based on:

  • Consent (Art. 6(1)(a) GDPR): for sending newsletters and placing non-essential cookies

  • Contractual Necessity (Art. 6(1)(b) GDPR): for providing our services

  • Legal Obligation (Art. 6(1)(c) GDPR): to comply with applicable laws

  • Legitimate Interests (Art. 6(1)(f) GDPR): for website improvement, analytics, and fraud prevention, provided your rights do not override our interests

5. How We Use Your Data

We use your personal data to:

  • Provide and manage our services

  • Process payments securely

  • Respond to inquiries and support requests

  • Send service-related communications

  • Improve our website, services, and user experience

  • Conduct analytics and marketing (where legally permitted)

6. Data Sharing and Third Parties

  • We only share your data where necessary, with:

  • Payment Processors: [e.g., Stripe, PayPal]

  • Analytics Providers: [e.g., Google Analytics]

  • Marketing and CRM Tools: [e.g., Mailchimp, HubSpot]

  • Web Hosting Providers: [Your hosting provider]

  • Legal and Regulatory Authorities: when legally required

  • All third-party service providers are bound by data protection agreements to ensure GDPR compliance.

7. Data Retention

  • We retain your personal data:

  • As long as necessary to fulfill the purposes outlined in this policy

  • For a period required by applicable laws (e.g., tax and accounting records are kept for up to 10 years)

  • Until you withdraw your consent (for marketing communications)

  • When no longer needed, data is securely deleted or anonymized.

8. International Data Transfers

  • If we transfer your personal data outside the European Economic Area (EEA), we ensure:

  • Transfers are based on an adequacy decision by the European Commission, or

  • Standard Contractual Clauses (SCCs) or other GDPR-approved safeguards are in place

  • You can request a copy of applicable safeguards by contacting us.

9. Your Rights Under GDPR

  • You have the following rights:

  • Right of Access: obtain a copy of your personal data

  • Right to Rectification: correct inaccurate or incomplete data

  • Right to Erasure ("Right to be Forgotten"): request deletion of your data

  • Right to Restrict Processing: limit how we use your data

  • Right to Data Portability: transfer your data to another provider

  • Right to Object: oppose processing based on legitimate interests or direct marketing

  • Right to Withdraw Consent: at any time, where processing is based on consent

  • Right to Lodge a Complaint: with your local data protection authority

  • To exercise your rights, please contact us at [insert contact email].

10. Cookie Policy

  • We use cookies and similar technologies for:

  • Site functionality

  • Analytics and performance

  • Marketing purposes (where legally permitted)

  • You can manage your cookie preferences at any time via our [Cookie Settings Link or Banner].

  • For more details, please see our Cookie Policy.

11. Data Security

  • We implement appropriate technical and organizational measures to protect your data, including:

  • SSL/TLS encryption

  • Regular security audits

  • Access controls and authentication procedures

  • Staff training on data protection

  • However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security

12. Data Breach Notification

  • In the unlikely event of a data breach, we will:

  • Notify affected users without undue delay if there is a high risk to their rights and freedoms

  • Report the breach to the relevant Data Protection Authority within 72 hours, as required by GDPR

13. Children's Privacy

  • Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children without parental consent. If you believe a child has provided us with personal information, please contact us immediately.

14. Updates to This Privacy Policy

  • We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date." We encourage you to review it periodically.

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